A return request can only be initiated on the supplier site when the order is delivered.
Your total return limit will be deducted each time a return request is sent by changing the status to “Return Pending.” The total count towards the limit will increase each time a return request is sent repeatedly after failing.
If an item is not refundable or returnable on the source site – the return request will be rejected automatically. The sellers on these supplier sites will have different return and refund policies. The user should look into these policies further to not have issues later on. They are fully responsible to make sure the products they work with are refundable on the source site.
If too many returns will be asked for an item per month (over 5) – the item will no longer be eligible for the managed service.
An order is not eligible for a return after 30 days from the delivery date. Returns for orders older than 30 days will be automatically rejected.
An order is not eligible for a return after 30 days from the delivery date. Returns for orders older than 30 days will be automatically rejected. This will not depend on the seller or supplier unless they have an even lower return window or does not accept returns outright.
A return should only be fulfilled with the original label provided by AutoDS from the supplier site. If the return will be sent in any other way, it will be automatically rejected.
Refunds are processed by the source site within 7-14 days from the day the item had arrived at their warehouse since it still awaits scanning and inspection of the returned goods. AutoDS only processes the refund soon as it is received from the source site.
Suppliers or source sites close and restrict access to accounts without prior notice, and this is something common and unavoidable. There are currently no workarounds, and reinstated accounts are quite rare. These occurrences are unforeseeable and cannot be prevented from happening. In these cases, reorders, returns, and refunds are unfortunately not allowed without exceptions. See also below specific cases for suppliers.
