Delivery Conditions

Last Updated: 22.07.2024

1. Delivery Time

  • General Delivery Time: Most products on Topkapi.com are delivered within 2-7 business days from the date of order confirmation. The delivery time may vary depending on the product’s availability and the delivery address.
  • Order Processing Time: Orders are processed within 1-2 business days after the order is placed. Processing time may be longer during peak periods or holidays.

2. Shipping Costs

  • Shipping Fees: Shipping costs are calculated based on the delivery address, product weight, and shipping method selected. The applicable shipping fees will be displayed during the checkout process.
  • Free Shipping: Topkapi.com may offer free shipping promotions on certain orders or products. Details of any free shipping offers will be provided on the Site.

3. Delivery Areas

  • Service Areas: We currently deliver to addresses within [Country/Region] including major cities and rural areas. Delivery to certain remote locations may take additional time.
  • International Shipping: At this time, we only ship to addresses within [Country/Region]. We do not offer international shipping.

4. Delivery Tracking

  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the courier’s website.
  • Delivery Updates: We will provide updates on your order status through email or SMS notifications.

5. Delivery Issues

  • Missing or Delayed Deliveries: If you do not receive your order within the expected delivery time, please contact our customer service team. We will work with the courier to resolve any issues and provide you with an update.
  • Incorrect Address: Please ensure that the delivery address provided during checkout is accurate. We are not responsible for delays or issues resulting from incorrect address information.

6. Order Acceptance

  • Delivery Confirmation: A signature may be required upon delivery to confirm receipt of the order. If you are unavailable at the time of delivery, the courier may leave a notice or attempt redelivery.
  • Refusal of Delivery: If you refuse to accept the delivery, the package will be returned to us, and we will process a refund or exchange based on our return policy.

7. Contact Us

For any questions or concerns regarding delivery, please contact our customer service team at: